1. General Information

Melt. Candles is a family-run New Zealand business offering handmade candles and fragrance products.
All prices on our website are in New Zealand dollars (NZD) and include GST unless stated otherwise.

We reserve the right to update, change, or replace any part of these Terms at any time. The latest version will always be available on our website.

2. Orders and Payments

• Orders are accepted through our website at https://meltfragrances.co.nz.

• Full payment is required at the time of purchase.

• Payments are securely processed via trusted third-party payment providers. We do not store your full credit card details.

• We reserve the right to cancel or refuse an order for any reason, including suspected fraud or if products are unavailable.

3. Pricing and Availability

We make every effort to ensure product descriptions and prices are accurate.
If an error occurs (for example, an incorrect price or out-of-stock product), we may cancel or adjust your order after notifying you.

Prices and product availability are subject to change without notice.

4. Shipping and Delivery

• We deliver within New Zealand using reputable courier services.

• Shipping times may vary depending on your location and courier delays.

• Once your order has been shipped, you’ll receive a confirmation email.

• We are not responsible for delays caused by postal or courier services, natural events, or other factors beyond our control.

5. Returns and Refunds

At Melt. every candle is hand-poured with love and care, and because we only make in small batches quality control is a very high standard of ours.

Because we are a small business, we do not accept returns. However, your experience matters deeply to us, and we want you to love your candle and your candle experience with us.

If your candle gets damaged in any way during shipping, please don’t hesitate to reach out. We kindly ask that you send us a photo of the damage within 3 days of delivery. We’ll happily offer a replacement or store credit, depending on the situation.

If your jar cracks during burning, please stop using the candle immediately and send us photos of the damage. We take this seriously and would love the opportunity to look into what happened and offer a replacement if appropriate.

If there’s any other issue with your candle and you're unsatisfied for any reason, we’d truly appreciate the opportunity to hear about it and make it right. We care about your experience and will gladly consider a replacement or other solution.

Your satisfaction lights up our business (literally!), and we truly appreciate your support.

If you have any issues or concerns, please contact us at: melt.customcandle@gmail.com

Thank you for supporting small and shopping handmade!

6. Product Care and Safety

Our candles are made from high-quality materials, but they must be used safely.

By purchasing and using our products, you agree to follow all candle safety guidelines, including:

• Never leave a burning candle unattended.

• Keep candles away from flammable materials, children, and pets.

• Always burn candles on a heat-resistant, stable surface.

• Trim wicks before each use to avoid large flames or smoke.

• Stop burning when only 1–2 cm of wax remains.

Failure to follow these instructions may result in injury, fire, or property damage.
Melt. Candles is not responsible for damage or injury resulting from misuse, negligence, or failure to follow proper candle safety practices.

7. Intellectual Property

All content on https://meltfragrances.co.nz — including images, text, logos, and designs — is the property of Melt. Candles and is protected by copyright and trademark laws.
You may not copy, reproduce, or use our content without written permission.

8. Privacy

Your privacy is important to us.
Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

9. Limitation of Liability

To the extent permitted by New Zealand law, Melt. Candles is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.

Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand law.

10. Governing Law

These Terms and Conditions are governed by the laws of New Zealand.
Any disputes relating to these Terms shall be subject to the non-exclusive jurisdiction of the New Zealand courts.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Melt. Candles
Website: https://meltfragrances.co.nz
Email: melt.customcandle@gmail.com