1. Introduction

Welcome to Melt. Candles.
We’re a small, family-run New Zealand business, and we respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://meltfragrances.co.nz, place an order, or interact with us.

We comply with the New Zealand Privacy Act 2020 and are committed to handling your personal information responsibly and transparently.

2. Information We Collect

We may collect personal information when you interact with us, including:

• Contact details – such as your name and email address.

• Order details – information about products you purchase and your transaction history.

• Payment information – securely processed through trusted third-party payment gateways (we do not store your full credit card details).

• Website use information – including your IP address, browser type, and how you use our site, collected through cookies or analytics tools.

• Communication information – such as messages or feedback you send us.

3. How We Use Your Information

We use your information to:

• Process and deliver your orders.

• Communicate with you about your purchase or enquiry.

• Improve our products, services, and website.

• Send updates, promotions, or newsletters (only if you’ve opted in).

• Meet legal and regulatory requirements.

We’ll only use your personal information for the purpose it was collected unless you give us permission to use it for another reason or the law allows us to.

4. Sharing Your Information

We don’t sell or rent your personal information.
We may share information with:

• Trusted service providers – such as website hosts, payment processors, and courier companies who help us operate our business.

• Regulatory authorities – if required by law or to protect our legal rights.

All third parties we work with are required to handle your information safely and only for the purpose we specify.

5. Cookies and Analytics

Our website may use cookies or similar technologies to improve your experience and analyse website traffic.
You can choose to disable cookies in your browser settings, though some parts of our site may not work properly without them.

6. Storing and Protecting Your Information

We take reasonable steps to keep your personal information safe from loss, misuse, or unauthorised access.
Your information may be stored securely on servers located in New Zealand or overseas, with appropriate safeguards in place.

7. Your Rights

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you.

• Request correction of any inaccurate or incomplete information.

To exercise these rights, please contact us using the details below.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Melt. Candles
Website: https://meltfragrances.co.nz
Email: melt.customcandle@gmail.com

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the “Last updated” date will show when it was last reviewed.